Compare Editions

Which Edition Is Right for Your Practice?
All editions are world-class solutions. Each one includes a combination of powerful features plus the relevant modules in order to meet the unique needs of your clinic. As you'll see in the comparison chart below, the edition you need depends on the size of your practice or clinic, which modules you need and the level of customization and integration you require.

Private Practice Group Edition
All the features you need to manage your anticoagulation patients.

Private Practice Clinical Edition
Full-powered anticoagulation patient management.

Large Practice or Hospital Edition
Advanced anticoagulation patient management for even the most complex clinical settings.

	Private Practice Group Edition	Private Practice Clinical Edition	Large Practice or Hospital Edition
User Limit	Unlimited	Unlimited	Unlimited
Provider Limit	1-5	6-20	21+
CoaguBill	Not Included	Included	Included
CoaguShield e-letters	Included1	Included1	Included1
Real-time HL7 Integration to Practice Managers, EMRs and Labs	Not Included	Included2	Included2
Standard Training and Support	Basic	Premier	Premier

1 Letter fulfillment includes: Envelope, printing, folding, stuffing. Fee per piece is $0.52 + first class postage.
2 Integration requires a statement and scope of work to determine the level of complexity.

Support Options

Basic Support
CoaguTrak customers have discovered that expert support is one of the most critical factors for a successful anticoagulation management software deployment. CoaguTrak Support is dedicated to helping you increase user productivity and satisfaction and maximize the benefits you achieve with CoaguTrak's solutions. CoaguTrak includes a baseline level of support as part of your subscription.

Basic Support includes:

• Multichannel customer service: Web, email, and phone support
• Online help 24/7: Around-the-clock access to an online, searchable knowledge base with answers to the most commonly asked support questions
• 12 hours a day/5 days a wee live phone support (excluding holidays)
• No limit on the number of cases that can be submitted

Premier Support
Veteran clinician managers know that having an experienced professional handle support for your applications can mean the difference between success and frustration-for your users and your overall clinic.

CoaguTrak designed Premier Support to provide maximum value, a collaborative partnership, and personalized services. Our premier customer service representatives (CSRs) are the most knowledgeable experts in the industry. They can tackle your toughest challenges, from troubleshooting to multi-hundred-user setup. Premier Support more than pays for itself in terms of faster user adoption, more user satisfaction, and increased productivity.

In addition to all the benefits of Basic Support, Premier Support includes:

• A two-hour response time (business hours)
• 24/7 live phone support
• An assigned CSR
• Health checks to determine if your team is using CoaguTrak to its full advantage
• A toll-free, priority-queued phone line (available in the United States and Canada)

Premier Support with Administration is included in the cost of CoaguTrak Private Practice Clinical Edition and Hospital Clinical Edition.

To find out how CoaguTrak Support can help you better manage what's important to you and your practice, please contact your CoaguTrak account executive.